Privacy Policy
Last updated: July 7, 2026
Basin Stays ("Basin Stays," "we," "us," or "our") is a short-term and furnished rental business operated by Christian's Rentals LLC. This Privacy Policy explains what information we collect when you visit basinstays.com(the "Site") or book a stay with us, how we use it, and the choices you have.
By using the Site or making a booking, you agree to the practices described in this policy.
Who we are
Basin Stays
Christian's Rentals LLC
4419 Centennial Blvd, Unit 660, Colorado Springs, CO 80907
Email: hello@basinstays.com
Information we collect
Information you give us
- Contact details such as your name, email address, and phone number.
- Booking details, including stay dates, number of guests, and property preferences.
- Billing and payment information, which is processed by our secure third-party payment providers (we do not store full card numbers).
- Messages and requests you send us, and any information you provide when you sign up for our email list or a discount offer.
Information we collect automatically
- Device and usage data such as your IP address, browser type, pages viewed, and referring website.
- Cookies and similar technologies used to operate the Site, remember your preferences, and understand how the Site is used.
Information from third parties
- When you book through a channel such as Airbnb, Vrbo, or Booking.com, we may receive booking and contact information from that platform, subject to their policies.
How we use your information
- To process, confirm, and manage your booking and payment.
- To communicate with you about your stay, respond to inquiries, and provide guest support.
- To send you marketing emails, special offers, and updates when you have signed up to receive them. You can unsubscribe at any time.
- To operate, secure, and improve the Site, including fraud prevention and spam protection (for example, through Google reCAPTCHA).
- To comply with our legal and tax obligations, including collecting and remitting applicable hotel occupancy taxes.
Cookies and analytics
We use cookies and similar technologies to keep the Site working properly, remember your choices, and measure Site performance. We may use analytics and security services provided by third parties, including Google. You can control or disable cookies through your browser settings, though some features of the Site may not work as intended if you do.
Our Site uses Google reCAPTCHA to protect our forms from spam and abuse. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
How we share information
We do not sell your personal information. We share it only as needed to run our business, including with:
- Service providers who help us operate, such as our property management and booking system, payment processors, email and marketing platform, and security and analytics providers.
- Booking platforms when your reservation is made or managed through a third-party channel.
- Authorities or others when required by law, to comply with legal process, or to protect our rights, property, or the safety of guests and others.
Email marketing
If you sign up for our email list or a promotional offer, we will send you occasional marketing messages. Every marketing email includes an unsubscribe link, and you can opt out at any time. You may also email us at hello@basinstays.com to be removed.
Data retention
We keep your information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and comply with our legal obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.
Your privacy rights
Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, and to opt out of certain uses. Residents of Texas (under the Texas Data Privacy and Security Act) and California (under the CCPA/CPRA), among others, may have such rights. To make a request, email us at hello@basinstays.com and we will respond as required by applicable law. We will not discriminate against you for exercising these rights.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's privacy
The Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
Third-party links
The Site may link to third-party websites and services that we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site after changes take effect means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or your information, contact us at hello@basinstays.com or by mail at Christian's Rentals LLC, 4419 Centennial Blvd, Unit 660, Colorado Springs, CO 80907.